tag:blogger.com,1999:blog-85965391500103316352024-03-06T04:02:05.223+10:00Wendy MooreThis blog was created to support, encourage and inspire people in the field of volunteer management, through sharing information and ideas to take our sector and boldly go where no one has gone before.Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.comBlogger30125tag:blogger.com,1999:blog-8596539150010331635.post-30344254796911900952013-11-04T21:34:00.000+10:002013-11-04T21:37:33.037+10:00International Volunteer Managers Day 2013<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEit5v3dIC96rQ5OGyx6NAjojMC_hniCV8-9a2qbtZ4HsfISIGoSj1TAvyYjZkKwXIGOe8aFPYGKsAup33qaAMIvykSyDyZbCveOsBv7euu96leG_cVSTI7cjGqyNjXg9Sy7SVVCotChgCZw/s1600/ivmd.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="176" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEit5v3dIC96rQ5OGyx6NAjojMC_hniCV8-9a2qbtZ4HsfISIGoSj1TAvyYjZkKwXIGOe8aFPYGKsAup33qaAMIvykSyDyZbCveOsBv7euu96leG_cVSTI7cjGqyNjXg9Sy7SVVCotChgCZw/s320/ivmd.jpg" width="320" /></a></div>
<span style="font-family: Calibri;">As we
approach another International Volunteer Managers Day (IVMD), I ponder the true
meaning of the day.<span style="mso-spacerun: yes;"> </span>The banners and
posters on the IVMD website suggest that IVMD is about thanking “Leaders of
Volunteers” for fighting for and enabling volunteers and working their “Magic”
or to perhaps “Go Crazy” celebrating the day or that a person who managers volunteers
is some sort of “Miracle Worker”.<o:p></o:p></span><br />
<br />
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<span style="font-family: Calibri;">To me the
message is clear.<span style="mso-spacerun: yes;"> </span><strong>If you value
volunteers, you value volunteer managers!<o:p></o:p></strong></span></div>
<br />
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<span style="font-family: Calibri;">It is not
about being miracle workers or working magic.<span style="mso-spacerun: yes;">
</span>It is about leadership and direction of volunteers, valuing their
contributions by providing meaningful tasks within a professional, safe
environment and acknowledging the donation of that very precious commodity,
time.</span></div>
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<span style="font-family: Calibri;"><a href="http://volunteermanagersday.org/">http://volunteermanagersday.org/</a><o:p></o:p></span></div>
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<span style="font-family: Calibri;"><o:p></o:p></span> </div>
Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com1tag:blogger.com,1999:blog-8596539150010331635.post-23381709401629266452013-04-28T22:08:00.000+10:002013-04-28T22:08:04.285+10:00Thank you speech for volunteers NVW 2013<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSUWSXu5IPTJMOaN-uVWmAZ1XV04nmBdePJZWAA4sD6tymolhPMfzwcQ_5T53EPM0uBe1pl4YafXxWBSDqzD5i9VHOzFBTNos6_2FOoMVumEQ2qUw35a8cKovmIvU3vz8eYUipJ9v0_qQg/s1600/nvw+2013.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSUWSXu5IPTJMOaN-uVWmAZ1XV04nmBdePJZWAA4sD6tymolhPMfzwcQ_5T53EPM0uBe1pl4YafXxWBSDqzD5i9VHOzFBTNos6_2FOoMVumEQ2qUw35a8cKovmIvU3vz8eYUipJ9v0_qQg/s320/nvw+2013.jpg" width="320" /></a></div>
<span style="font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;">"People
may not remember exactly what you did, or what you said, but they will always
remember how you made them feel." Dr. Thomas L. Garthwaite<o:p></o:p></span><br />
<br />
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<span style="font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;">Volunteers
share their joy and laughter and sometimes shed a tear.<span style="mso-spacerun: yes;"> </span>They bring a kind word, a warm heart and
empathy for a person who is unwell or lonely or scared.<span style="mso-spacerun: yes;"> </span>They are dedicated, compassionate and
willingly give their time to help others.<o:p></o:p></span></div>
<br />
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<span style="font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;">What
volunteers receive in turn is a sense of achievement and satisfaction of being
able to help someone in need.<span style="mso-spacerun: yes;"> </span>They gain
experience in communicating with people. They develop new friendships amongst
the other volunteers and they grow in confidence. <o:p></o:p></span></div>
<br />
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<span style="font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;">I
have seen powerful personal journeys where people have flourished as their
confidence has grown through their volunteering.<span style="mso-spacerun: yes;"> </span>The roles they perform, the people they meet,
the time and compassion given and through all of this, they have achieved great
personal growth. <o:p></o:p></span></div>
<br />
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<span style="font-family: "Arial","sans-serif"; font-size: 12pt; line-height: 115%;">Thank
you for allowing me, in some small way, to be a part of that amazing journey.<o:p></o:p></span></div>
Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-20285828347752782982012-12-29T18:40:00.000+10:002012-12-29T18:41:50.683+10:00What will be your goals for 2013?<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikHD13ld3c3MReW3yJV30ssfdMLQoK5c5Hd3wa6IGvT1eKSzQUpHFNA_63Y772N8s3-IU1a3503Fw1p3P3AAw_Yn2Dn1ZPwIU5Kb_JGay2iWdbemEbEsoeWiY_gNx6dFsSGIHw52lHPND3/s1600/2013.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikHD13ld3c3MReW3yJV30ssfdMLQoK5c5Hd3wa6IGvT1eKSzQUpHFNA_63Y772N8s3-IU1a3503Fw1p3P3AAw_Yn2Dn1ZPwIU5Kb_JGay2iWdbemEbEsoeWiY_gNx6dFsSGIHw52lHPND3/s1600/2013.jpg" /></a></div>
<span style="font-family: Calibri;">One of my
favourite Facebook Pages is Leadership Freak Coffee Shop </span><a href="http://www.facebook.com/wendy.moore.923?ref=tn_tnmn#!/LeadershipFreak"><span style="color: blue; font-family: Calibri;">http://www.facebook.com/wendy.moore.923?ref=tn_tnmn#!/LeadershipFreak</span></a><o:p></o:p><br />
<br />
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<span style="font-family: Calibri;">Yep it is a
strange name for a Facebook page.<span style="mso-spacerun: yes;"> </span>I came
across it when I was looking at twitter # tags on leadership.<span style="mso-spacerun: yes;"> </span>What I like about this particular page is
that the author posts the start of a sentence and invites readers to complete
the sentence with their own comments.<span style="mso-spacerun: yes;">
</span></span></div>
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<span style="font-family: Calibri;"><span style="mso-spacerun: yes;"></span>The most recent sentence posted was this one: <o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;"><em><strong>My goals for
2013 include ________________<o:p></o:p></strong></em></span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: Calibri;">When I last
visited the page there were 19 comments which included things like, being more
organised, spending more time with family, blogging more, focus, growing
professionally etc.<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">I have given
this sentence a lot of thought and while all of the above comments are also
true for me, I couldn’t help but reflect on the past year and on the
experiences that have shaped my life so far.<span style="mso-spacerun: yes;">
</span></span><span style="font-family: Calibri;">Sadly for
one family, 2013 will start with a funeral.<span style="mso-spacerun: yes;">
</span>My dear friends lost a father-in-law/father on Christmas day. Another
family I know lost 8 family members throughout 2012. My thoughts are very much
with these people and others who have experienced such sadness in their lives.<span style="mso-spacerun: yes;"> </span>Tragedies such as these provide opportunities
for thoughtful reflection on what is really important.<span style="mso-spacerun: yes;"> </span>For me this was truly a wakeup call.<span style="mso-spacerun: yes;"> </span>It is not <em>what</em> is important but <em><strong>who</strong></em> is
important. I am fortunate to have family, friends and colleagues in my life who
provide friendship and insight. <span style="mso-spacerun: yes;"> </span>It is my
family, friends and colleagues who are important to me.<span style="mso-spacerun: yes;"> </span>Now with clarity of thought and a different
perspective I am able to complete the above sentence.<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;"><strong><em>My goals for
2013 include <o:p></o:p></em></strong></span></div>
<span style="font-family: Calibri;"><em>Stress less,
enjoy more, carpe diem (Seize the day), be creative and just Be!</em> <o:p></o:p></span><br />
<br />
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<o:p><span style="font-family: Calibri;"> <a href="http://www.lifeline.org.au/">Lifeline 13 11 14</a></span></o:p></div>
Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com3tag:blogger.com,1999:blog-8596539150010331635.post-38420796475862725082012-11-03T10:06:00.000+10:002012-11-03T10:07:17.749+10:00Take Time Out for IVMD<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjWGo5lJ-4ioXcf-tQRewgiRGVzChm1YCP2t467HbKT9p3zMOoKoyO5T0qBG1qKMt_zyJjYUZ2jcu68yU7uOIWsHq4Lo9DvSj-ZT1sbSkWxYnPt1W2NHxp3xIu4jJbh-MBLPeTN5DwZbQcW/s1600/ivmd.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjWGo5lJ-4ioXcf-tQRewgiRGVzChm1YCP2t467HbKT9p3zMOoKoyO5T0qBG1qKMt_zyJjYUZ2jcu68yU7uOIWsHq4Lo9DvSj-ZT1sbSkWxYnPt1W2NHxp3xIu4jJbh-MBLPeTN5DwZbQcW/s1600/ivmd.jpg" /></a></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">As we approach IVMD, I look for inspiration on something to
write and find it in front of me. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">I came across an article written for my father’s retirement. After a long career in the electricity industry,
my father had reached the position of Deputy General Manager. However, it was not the position that he achieved that
was the highlight of his career but a time when he and his team had an “8 month
rush to build Tennyson package plant, a 10 megawatt station needed in a hurry
to stave off nightly blackouts in 1952”. <span style="font-size: x-small;"> <span style="line-height: 115%;"><i>QEC Newsline Published for the
employees of the Queensland Electricity Generating Commission No.333 September
1986.<o:p></o:p></i></span></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">I couldn't help but draw a parallel to my own career. It is not so much the position that I hold
that motivates me but the satisfaction which comes from meeting the daily
challenges of coordinating a large team of dynamic, inspiring, individuals.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Whilst my father’s career and mine were vastly different, I
believe that we shared a passion for people, teamwork and meeting challenges. <o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Take time on IVMD, 5 November, to look at what you do in
your role each day. Look at the many interactions
that you have, the satisfaction gained from meeting challenges and achieving
goals.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">IVMD is an opportunity to take time out from your busy
schedule and invest some time in yourself to value what you do, to network with
other Volunteer Managers and Coordinators and to share positive experiences. </span><o:p></o:p></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><a href="http://www.volunteermanagersday.org/">http://www.volunteermanagersday.org/</a></span></div>
Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-85723314093645597282012-09-16T13:16:00.000+10:002012-09-16T13:16:26.649+10:0010 Ways to Recruit Volunteers<div class="separator" style="clear: both; text-align: center;">
</div>
<div style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilX9maB8zX6iRm-fEiaKAa6VTZ44KR1XKleoq8DFNAGonGOSy1k7PQrsW7FALqX8Qvgn9ExO12sqpu6QOIQ930lkobPjXVycI5YYa9rttLCBllDWL6MuCa3dg-xch1MGWH-FiPn5gIzEHk/s1600/searching+for+volunteers.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="176" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilX9maB8zX6iRm-fEiaKAa6VTZ44KR1XKleoq8DFNAGonGOSy1k7PQrsW7FALqX8Qvgn9ExO12sqpu6QOIQ930lkobPjXVycI5YYa9rttLCBllDWL6MuCa3dg-xch1MGWH-FiPn5gIzEHk/s200/searching+for+volunteers.jpg" width="200" /></a><o:p><span style="font-family: Calibri;">There are
many different ways to promote your volunteer service to recruit
volunteers.<span style="mso-spacerun: yes;"> </span>Here are just some
ways.<span style="mso-spacerun: yes;"> </span>I’m sure that you can think of
more.<span style="mso-spacerun: yes;"> </span>Be creative and come up with some
more ideas and feel free to comment or email me at <a href="mailto:wamoore@optusnet.com.au"><span style="color: blue;">wamoore@optusnet.com.au</span></a>.<o:p></o:p></span></o:p><span style="font-family: Calibri;"></span></div>
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">1.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span>Website – Have a page dedicated to Volunteer
Services on your organisation’s website.<span style="mso-spacerun: yes;">
</span>This shows that your organisation values volunteers.<span style="mso-spacerun: yes;"> </span>It is also a great place to outline the sort
of tasks that your volunteers do, your office hours and how prospective
applicants can contact someone for further information.</div>
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<o:p></o:p> </div>
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<span style="font-family: Times New Roman;">
2.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span>Promotional Banner – Shamelessly self
promote!<span style="mso-spacerun: yes;"> </span>Have a free-standing, portable
advertising banner promoting volunteers.<span style="mso-spacerun: yes;">
</span>The banner can be on display in your organisation’s foyer or it can be
taken to meetings and conferences both within and outside your organisation.</div>
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<o:p></o:p> </div>
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">3.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span>Volunteer Expos – Universities often have
volunteer expos where different organisations, who engage volunteers, can
showcase their volunteer programs by holding a stand.<span style="mso-spacerun: yes;"> </span>It is a great opportunity to promote
volunteering at your organisation to university students who may have some free
time and are looking for opportunities to gain experience, through volunteering,
in their chosen field of study. </div>
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<o:p></o:p> </div>
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">4.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span>Internal staff meetings – addressing staff or
management meetings within your organisation is a great way to promote
volunteers.<span style="mso-spacerun: yes;"> </span>Sometimes staff are unsure
of the role volunteers play within the organisation and so this is an ideal
opportunity to dispel myths and explain how volunteers can assist.<span style="mso-spacerun: yes;"> </span>When staff appreciate and understand the role
of volunteers, they are often motivated to tell their family and friends about volunteering for the organisation.<span style="mso-spacerun: yes;"> </span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<span style="mso-spacerun: yes;"></span><o:p></o:p> </div>
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">5.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span>Information Desks – An information desk is an obvious place to go to when wanting to find out information about anything within the organisation, including volunteering. It is a good idea to have volunteer
application packs available at the Information Desks.<span style="mso-spacerun: yes;"> </span>An application pack
should have a brochure about Volunteer Services at your organisation.<span style="mso-spacerun: yes;"> </span>It should also contain an application form
and a covering letter, thanking the applicant for their interest in
volunteering with your organisation.</div>
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">6.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span>Word of Mouth – One of the best ways of
promoting your volunteer service is through your own volunteers.<span style="mso-spacerun: yes;"> </span>If your volunteers have a satisfactory
volunteering experience they will naturally want to tell their friends and
family of their positive volunteering experience and encourage others to join
them volunteering with your organisation.</div>
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">7.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span>Volunteering Queensland website - This website
has a database of many different organisations who engage volunteers and lists
volunteering vacancies available within these organisations.<a href="http://www.volunteeringqld.org.au/web/">Volunteering Queensland Website</a></div>
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">8.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span>University Student Services offices – Student
Services offices will often have noticeboards or webpages where information is
provided to students seeking opportunities to volunteer.</div>
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">9.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span>Community groups – Sometimes a volunteer, staff
member or acquaintance will know about you and your volunteer program and
invite you to be a guest speaker at a community group.<span style="mso-spacerun: yes;"> </span>This is a great opportunity to promote
volunteering at your organisation.<span style="mso-spacerun: yes;"> </span>Be
prepared with brochures and application forms as you may be inundated with
people who are interested in volunteering after you have given your inspiring
speech.</div>
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<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">10.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span>Talk to anyone and everyone – If when you are out
and about on the weekend or at a school function or some other social occasion
and the topic of conversation turns to what you do – don’t just say “I’m a
volunteer manager or I’m a volunteer coordinator”.<span style="mso-spacerun: yes;"> </span>Follow it up by telling them enthusiastically
about your amazing volunteer program and how great your volunteers are.<span style="mso-spacerun: yes;"> </span>A passionate belief in your volunteer program
and your volunteers is a great testimony for volunteering with your
organisation.<span style="mso-spacerun: yes;"> </span>People will see your
genuineness and enthusiasm. </div>
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Thank you for taking the time to read this blog post.</div>
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Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com4tag:blogger.com,1999:blog-8596539150010331635.post-13710947672089357912012-08-25T22:10:00.000+10:002012-08-25T22:16:22.674+10:00The Power of Nice: Make someone's day<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicuG7ENS5Jz8s7-bwMJnIDDWjqC9ArI8-4SWvKIGEkzNumifmXq0IAsaWY84K8V4ARladOgu9_WnVsDkgYpUuE2PXB1-EY2pGh_EuJ88lKwbroMpAhvYARyBH846UqQXN_MIg2fWMp8Vtz/s1600/make+someones+day.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"></a><br /></div>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicuG7ENS5Jz8s7-bwMJnIDDWjqC9ArI8-4SWvKIGEkzNumifmXq0IAsaWY84K8V4ARladOgu9_WnVsDkgYpUuE2PXB1-EY2pGh_EuJ88lKwbroMpAhvYARyBH846UqQXN_MIg2fWMp8Vtz/s1600/make+someones+day.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicuG7ENS5Jz8s7-bwMJnIDDWjqC9ArI8-4SWvKIGEkzNumifmXq0IAsaWY84K8V4ARladOgu9_WnVsDkgYpUuE2PXB1-EY2pGh_EuJ88lKwbroMpAhvYARyBH846UqQXN_MIg2fWMp8Vtz/s1600/make+someones+day.jpg" /></a>I remember some time back being in a queue to order a meal at a sports club venue. The card reader had not being working properly which meant that payments made by card were taking a long time. Customers were showing their annoyance. The person who was taking the orders and payment remained calm and greeted each new customer with cheerful courtesy, despite some customers venting their hostility. When it was my turn, I complimented her on her excellent customer service in a difficult situation. A smile came over her face and she seemed to show a sense of relief that someone had taken the time to understand and acknowledge her ability to handle a difficult situation with excellent customer service skills and professionalism.<br />
<br />
In an article "6 Unexpected Ways to Make Someone's Day" by Jeff Haden on INC. (Small Business Resources for Entrepreneurs) Website, Jeff Haden writes "When you see a person struggling, give them hope. Let them know you see something in them that they don't yet see - even if, sometimes, you don't yet see it either". <br />
<a href="http://www.inc.com/jeff-haden/6-unexpected-ways-to-make-someones-day.html?nav=next">6 Unexpected ways to make someones day</a><br />
<br />
<div style="text-align: left;">
I love stories like these about building people up by acknowledging their ability to handle a difficult situation in a courteous, calm, confident and professional manner. Taking a moment to be present and to see a situation from another's perspective shows not only empathy but leadership in building someone up by providing hope and encouragement.</div>
Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-38323616773958766722012-08-18T22:34:00.000+10:002012-08-19T20:56:07.424+10:0050 Something: Shades of Grey<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg2Dngv977B-wL0KspckwGA_Y5-qezW2YT60YvsVl4fUzx3EInN1VlVoU4Lnw9kguM1Ht9gR80LaPjsCrd0kRUwLuB_nwpeWnAsEwoKoN-Wr4gKINFfkd5t0v1dXQLejuiGOWgrFTT1CIPo/s1600/2011_1220wendy0016.JPG" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg2Dngv977B-wL0KspckwGA_Y5-qezW2YT60YvsVl4fUzx3EInN1VlVoU4Lnw9kguM1Ht9gR80LaPjsCrd0kRUwLuB_nwpeWnAsEwoKoN-Wr4gKINFfkd5t0v1dXQLejuiGOWgrFTT1CIPo/s200/2011_1220wendy0016.JPG" width="150" /></a></div>
<span style="font-family: Calibri;">Surprisingly this is not a commentary on a certain
book.<span style="mso-spacerun: yes;"> </span>Rather it is a commentary on
people’s perceptions and stereotypes.<o:p></o:p></span><br />
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<span style="font-family: Calibri;">I ponder my life at 50 something while I look in the mirror
at a few more shades of grey appearing in my hair and I can’t help but notice
how we as a society have evolved over the years.<span style="mso-spacerun: yes;"> </span>We live in an era where medical technology,
improved nutrition, access to information on health and fitness have had a
profound effect on improving our quality of life enabling us to be active, longer.<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">In the past perhaps someone with greying hair may be
considered as approaching retirement or at least winding down from full time
work.<span style="mso-spacerun: yes;"> </span>However in an era where 70 may be considered
as the new 50, this is not the impression we want to give if in fact we are
perfectly happy pursuing our full time careers, hence the propensity to get out
the dye bottle and rid ourselves of the grey.<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">I must admit I have struggled with the concept of going grey
for this very reason.<span style="mso-spacerun: yes;"> </span>I too was guilty
of using hair dye to rid myself of the shades of grey.<span style="mso-spacerun: yes;"> </span>Eventually I stopped dying my hair preferring
to wear a wig, still not ready to face the world with grey hair.<span style="mso-spacerun: yes;"> </span>It was not until I had a break away from
work for a brief holiday and after some soul searching, I realised that <i style="mso-bidi-font-style: normal;">I</i> was the one with the issue of greying hair.<span style="mso-spacerun: yes;"> </span>It was my perception of myself that I was
getting too old for the job. <span style="mso-spacerun: yes;"> </span>Remarkably
spending time with someone who has debilitating health issues put things into
perspective for me. <span style="mso-spacerun: yes;"> </span>Once I had faced my
own demons and changed my own perceptions and stereotypes I was able to change
my way of thinking and be content with who I am. <span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>I have
now abandoned the wig to reveal my own hair with emerging shades of grey.<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><o:p></o:p></span></div>
Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-88459221875689749352012-06-24T13:42:00.000+10:002012-06-24T13:45:33.649+10:00Volunteer Manager’s Mission - seek out strange new worlds<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhNyXJdWNso_-WMuKBw-c-V27BZdqaQYpT77GkRKl61M76x5v4BNtgbEiCAMsY-MTBM6cYA3REYnutrdyRhPGBDTLhkPetVSChtzpNR2ynEY_fLlupGt06p2opQpHqoL71hEaUE82zSVTfp/s1600/enterprise.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="130" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhNyXJdWNso_-WMuKBw-c-V27BZdqaQYpT77GkRKl61M76x5v4BNtgbEiCAMsY-MTBM6cYA3REYnutrdyRhPGBDTLhkPetVSChtzpNR2ynEY_fLlupGt06p2opQpHqoL71hEaUE82zSVTfp/s200/enterprise.jpg" width="200"></a></div>
<span style="font-family: Calibri;">I attended a seminar at the Australian Institute of Management
(AIM) in Brisbane, recently.<span style="mso-spacerun: yes;"> </span>I will be
honest, I was a little apprehensive.<span style="mso-spacerun: yes;"> </span>For
whatever reason, I thought that I wouldn’t fit in.<span style="mso-spacerun: yes;"> </span>Usually when I am talking to people and the
topic of conversation turns to what work do you do, I say “I’m a Volunteer
Coordinator” and then hold my breath and wait for the reply of “how nice” followed
by an awkward silence or a quick change of subject, because people are generally
unfamiliar with the role and feel uncomfortable because they don’t know what to
say next.<span style="mso-spacerun: yes;"> </span><o:p></o:p></span><br>
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<span style="font-family: Calibri;">So it was with some trepidation I entered the AIM building.<span style="mso-spacerun: yes;"> </span>I was greeted in a friendly, yet professional
manner and shown where I could either sit and wait or browse through the
library and bookshop while I waited to be taken to the seminar room.<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>The
event coordinator, Simone, noticing I was by myself and perhaps a little
nervous, made me feel a bit more at ease with a polite conversation and you
guessed it, asked the dreaded question, what do you do?<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>Imagine
my surprise then, when after giving my usual reply, Simone responded with “that
must be challenging”, finally, someone who understood my role.<span style="mso-spacerun: yes;"> </span>Yes being a volunteer coordinator can be
challenging.<span style="mso-spacerun: yes;"> </span>A person who coordinates
events would know this.<span style="mso-spacerun: yes;"> </span>The role of coordinating
or managing volunteers is challenging, because to do it well requires matching
the skills, abilities, talents and needs of people to tasks, ensuring also that
tasks are appropriate and meaningful.<span style="mso-spacerun: yes;"> </span>To
get the balance right requires flexibility, understanding, empathy,
multitasking, organisation and time management skills to name just a few.<span style="mso-spacerun: yes;"> </span><o:p></o:p></span></div>
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<span style="font-family: Calibri;"></span><a href="http://wendy-moore.blogspot.com/2012/06/volunteer-managers-mission-seek-out.html#more">Read more »</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-84738572204107714302012-05-05T21:17:00.002+10:002012-05-05T21:37:55.296+10:00Social Media: To Tweet or Not To Tweet<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiogTAAQmLdbelYZ9-HRpAZi_9OAeTgzU8MdNvdXjTAXvkd9xI5r_7kYnptc2J5WUsbjKRW8utdca32jGZrWuITDJf4XrgVxvZoy2AFxZRp1cMBrYmocCzl2yoqeILDIgGjr-b_RTNFHSpO/s1600/social+media.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="166" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiogTAAQmLdbelYZ9-HRpAZi_9OAeTgzU8MdNvdXjTAXvkd9xI5r_7kYnptc2J5WUsbjKRW8utdca32jGZrWuITDJf4XrgVxvZoy2AFxZRp1cMBrYmocCzl2yoqeILDIgGjr-b_RTNFHSpO/s200/social+media.jpg" width="200" /></a><span style="font-family: Calibri;">This blog post is a response to the <a href="http://www.energizeinc.com/hot/2012/12may.php">Energize May Hot Topic “Three Things Volunteer Managers Can Learn from the Social Media Revolution” By Rob Jackson</a></span></div>
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<b><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">#1: 50% of mobile internet traffic in the UK is for Facebook. Imagine what this means for bad customer experiences.<o:p></o:p></span></b></div>
<span style="font-family: Calibri;">Some time back in the early 1990s, I held the position of Help Desk Administrator.<span style="mso-spacerun: yes;"> </span>The job had a very steep learning curve but I was fortunate to have gone to a Help Desk Conference.<span style="mso-spacerun: yes;"> </span>It was a very valuable experience for me.<span style="mso-spacerun: yes;"> </span>One of the things which has been cemented in my brain was the following facts.<span style="mso-spacerun: yes;"> </span>A satisfied customer will tell 5 people of their positive customer experience, however, a dissatisfied customer will tell 12 – 20 people of their dissatisfaction.<span style="mso-spacerun: yes;"> </span>Of course this was way before social media came into being.<span style="mso-spacerun: yes;"> </span>With the advent of social media this figure has grown exponentially.<span style="mso-spacerun: yes;"> </span>A very sobering thought in deed if you have a dissatisfied customer tweeting to the world of their dissatisfaction.<o:p></o:p></span><br />
<br />
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<b><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">#2: 90% of consumers trust peer recommendations; 14% trust advertisements.<o:p></o:p></span></b></div>
<span style="font-family: Calibri;">How many of us as consumers, ask family or friends for recommendations.<span style="mso-spacerun: yes;"> </span>Whether it is an electrical appliance or a tradesperson or an airline, we ask people who have knowledge of, or have used the appliance, tradesperson or airline themselves. <span style="mso-spacerun: yes;"> </span>Word Of Mouth has also been a brilliant way of recruiting.<span style="mso-spacerun: yes;"> As <a href="http://djcronin.blogspot.com.au/2012/03/five-recruitment-tips-for-volunteer.html">DJ Cronin suggests</a> "The good volunteer experience is priceless for your recruitment of volunteers." </span>Volunteers who have positive volunteering experiences share those experiences with friends.<span style="mso-spacerun: yes;"> </span>Such recommendations come from someone they can trust and therefore the assumption is that the organisation which their friend volunteers for can also be trusted. <o:p></o:p></span><br />
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<b><span style="font-family: "Helvetica","sans-serif"; font-size: 13.5pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">#3: Generations <a href="http://en.wikipedia.org/wiki/Generation_Y" target="_blank"><span style="color: blue;">Y</span></a> and <a href="http://en.wikipedia.org/wiki/Generation_Z" target="_blank"><span style="color: blue;">Z</span></a> consider e-mail passé; some universities have stopped distributing e-mail accounts.<o:p></o:p></span></b></div>
<span style="font-family: Calibri;">Rob Jackson recounted "....a volunteer programme working with young people that posts a thank-you message to the volunteer's Facebook timeline immediately after their shift finishes." I am not yet convinced that a thank you post to a Facebook timeline will ever replace a genuine, heartfelt, personal, face to face, thank you at the end of a shift.<span style="mso-spacerun: yes;"> </span>I believe that appreciation for a person’s time should be immediate and face to face, where a two way conversation can take place.<o:p></o:p></span><br />
<br />
<span style="font-family: Calibri;">In terms of an organisations “draconian rules” when it comes to social media policy, I would suggest that many organisations would be very cautious about social media because of the reasons which are sited in #1 in relation to bad customer experience.<span style="mso-spacerun: yes;"> </span>No organisation wants bad press particularly worldwide bad press.<o:p></o:p></span><br />
<span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><o:p></o:p></span>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com2tag:blogger.com,1999:blog-8596539150010331635.post-2601184991183663322012-04-22T08:54:00.000+10:002012-04-22T08:54:17.527+10:00Thank You Speeches to Volunteers<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiWqgWUI17n-jtPPZTI3ZXtlF7ORcdOCKR0coX-z3YukhkNhEs-74DkN9YRk_FNZi1n4j4AqMapp9Kv7W6WHW9BCOEE6p3ipTbtFBuSiMD_GFuNW6kY4PSPX67Now2GD5z2RWQZ-jD89cnH/s1600/national+volunteer+week+2012.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"></a></div>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiWqgWUI17n-jtPPZTI3ZXtlF7ORcdOCKR0coX-z3YukhkNhEs-74DkN9YRk_FNZi1n4j4AqMapp9Kv7W6WHW9BCOEE6p3ipTbtFBuSiMD_GFuNW6kY4PSPX67Now2GD5z2RWQZ-jD89cnH/s1600/national+volunteer+week+2012.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="126" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiWqgWUI17n-jtPPZTI3ZXtlF7ORcdOCKR0coX-z3YukhkNhEs-74DkN9YRk_FNZi1n4j4AqMapp9Kv7W6WHW9BCOEE6p3ipTbtFBuSiMD_GFuNW6kY4PSPX67Now2GD5z2RWQZ-jD89cnH/s200/national+volunteer+week+2012.jpg" width="200" /></a><i style="mso-bidi-font-style: normal;"><span style="font-family: Calibri;">As we approach National Volunteer Week my
thoughts turn to volunteers and the incredible contribution that they make to
society.<span style="mso-spacerun: yes;"> </span>I was </span></i><i style="mso-bidi-font-style: normal;"><span style="font-family: Calibri;">inspired to write the
following speech to volunteers. <o:p></o:p></span></i><br />
<br />
<br />
<br />
<br />
<br />
<o:p></o:p><span style="font-family: Calibri;">A quote
which really resonates with me is <i style="mso-bidi-font-style: normal;">“Life
is not measured by the number of breaths that we take but by the number of
moments that take our breath away”.<o:p></o:p></i></span><br />
<br />
<span style="font-family: Calibri;">As I look
around the room I see a sea of faces. <span style="mso-spacerun: yes;"> </span>Each
face tells a story; so many faces, so many stories.<span style="mso-spacerun: yes;"> </span>You come from many different backgrounds.<span style="mso-spacerun: yes;"> </span>You have many different life experiences and
yet you all have at least one thing in common, your willingness to give your
time to help others. <span style="mso-spacerun: yes;"> </span><o:p></o:p></span><br />
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: Calibri;">I am humbled
by your generosity of spirit and your compassion for your fellow human
beings.<span style="mso-spacerun: yes;"> </span>It is all of you who so
generously give your time, your warmth, your humour and your caring.<span style="mso-spacerun: yes;"> </span>It is all of you, doing what you do, who take
<i style="mso-bidi-font-style: normal;">my</i> breath away.<span style="mso-spacerun: yes;"> </span>Thank you for volunteering.<o:p></o:p></span></div>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-78797754131346402582012-03-11T21:45:00.000+10:002012-03-11T21:45:03.153+10:00Take time to notice - take time to care.<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhUCim9hqmvueePdqZWrP9-gUN6khY6ScG9ZlxLTi8yYCJ_eF67KhTrSmAZL96GNqNPBxVYcIcptst1qGCJ_o5OwS90kVDLnHSP2ZlQpT9vNGImyxAgcP5CNC-C0DK6rNUnH_lhKAWdnvGX/s1600/hands+4.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"></a></div>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhUCim9hqmvueePdqZWrP9-gUN6khY6ScG9ZlxLTi8yYCJ_eF67KhTrSmAZL96GNqNPBxVYcIcptst1qGCJ_o5OwS90kVDLnHSP2ZlQpT9vNGImyxAgcP5CNC-C0DK6rNUnH_lhKAWdnvGX/s1600/hands+4.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="150" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhUCim9hqmvueePdqZWrP9-gUN6khY6ScG9ZlxLTi8yYCJ_eF67KhTrSmAZL96GNqNPBxVYcIcptst1qGCJ_o5OwS90kVDLnHSP2ZlQpT9vNGImyxAgcP5CNC-C0DK6rNUnH_lhKAWdnvGX/s200/hands+4.jpg" width="200" /></a><span style="font-family: Calibri;">Have you ever been in a lift when there is just one other
person in it and find that there is that awkward silence while their eyes and
yours are glued to the display which indicates the floor level that you are
on?<span style="mso-spacerun: yes;"> </span>To be in such close proximity to
another person without conversing with them somehow seems impolite. <span style="mso-spacerun: yes;"> </span>It is times like this when I ask the question,
“How’s your day been?”<span style="mso-spacerun: yes;"> </span>This question can
lead to so many different responses from “Not bad thanks” to the extreme “My
mother just passed away”, so you have to be prepared how to respond, no matter
what the answer. <span style="mso-spacerun: yes;"> </span>To the latter, while it
is tempting to melt through the floor wishing all the time that you had never
uttered those fateful words, the response is easy, “I’m so sorry to hear that” and
then leave a silence providing them with an opportunity to speak if they feel
inclined to do so.<span style="mso-spacerun: yes;"> </span></span><br />
<div style="text-align: left;">
<br /></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt; text-align: left;">
<span style="font-family: Calibri;">Being in the right
frame of mind and having the emotional intelligence to be able to deal with
this situation may be somewhat more difficult. <span style="mso-spacerun: yes;"> </span>I believe that our own life experiences and
how we deal with them play a very important part in being able to deal with
situations like these.<span style="mso-spacerun: yes;"> </span>Knowing what gestures,
words and kindnesses helped when we experienced our own periods of sadness and
grief can provide opportunities to assist and console family, friends or
complete strangers during their times of sadness. <span style="mso-spacerun: yes;"> </span></span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt; text-align: left;">
<span style="font-family: Calibri;"><span style="mso-spacerun: yes;"><strong>Lifeline 13 11 14</strong></span></span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt; text-align: left;">
<span style="font-family: Calibri;"><span style="mso-spacerun: yes;"><a href="http://www.lifeline.org.au/">Lifeline Website</a></span><o:p></o:p></span></div>
<div style="text-align: left;">
</div>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-33833940129521382932012-02-25T16:12:00.000+10:002012-02-25T20:31:53.727+10:00What's in a Word - Volunteer Manager<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj03Z_czjilRNPDfZjSqN2XkPF9ITMt0C3CO3LY8uXrksIIQ7_L7JDYh8QysB5xm75GhK2ARAgEyYXxjlbdr3WoIHhLSyESOydB5agFg9MuuSP4Ll0oKOdNTqlqMYjNfoO1joGz05uERZkE/s1600/word+art.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"></a></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj03Z_czjilRNPDfZjSqN2XkPF9ITMt0C3CO3LY8uXrksIIQ7_L7JDYh8QysB5xm75GhK2ARAgEyYXxjlbdr3WoIHhLSyESOydB5agFg9MuuSP4Ll0oKOdNTqlqMYjNfoO1joGz05uERZkE/s1600/word+art.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="204" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj03Z_czjilRNPDfZjSqN2XkPF9ITMt0C3CO3LY8uXrksIIQ7_L7JDYh8QysB5xm75GhK2ARAgEyYXxjlbdr3WoIHhLSyESOydB5agFg9MuuSP4Ll0oKOdNTqlqMYjNfoO1joGz05uERZkE/s400/word+art.png" width="400" /></a></div>
<span style="font-family: Calibri;">The impetus
for writing this blog post came from the degree of interest I received in my
most recent blog post, The A-Z of What Volunteers Want.<span style="mso-spacerun: yes;"> </span>I thought that I would use a similar formula
to write down some of the characteristics which a volunteer manager may exhibit.<span style="mso-spacerun: yes;"> </span>There are many words to describe the many traits
that a volunteer manager may have. <span style="mso-spacerun: yes;"> </span>However
to challenge myself, I have utilized a form of constrained writing to limit the
choice of words that I use by writing my own</span><span style="font-family: Calibri;"> </span><span style="font-family: Calibri;">list of characteristics of a
volunteer manager in the form of an acrostic poem using the words <strong>Volunteer Manager</strong>.<o:p></o:p></span><br />
<div style="text-align: left;">
</div>
<div style="text-align: left;">
</div>
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">V</span></b>alued<o:p></o:p></span></div>
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">O</span></b>penness<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">L</span></b>eadership<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">U</span></b>niqueness<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">N</span></b>etworking<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">T</span></b>rust<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">E</span></b>nthusiasm<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">E</span></b>ngagement<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">R</span></b>esourcefulness<o:p></o:p></span><br />
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">M</span></b>aturity<o:p></o:p></span></div>
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">A</span></b>ttitude (+ve)<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">N</span></b>ice<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">A</span></b>ppreciation<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">G</span></b>rowth<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">E</span></b>nterprising<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; line-height: 115%;">R</span></b>espect<o:p></o:p></span><br />
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: Calibri;">Thank you
for taking the time to read this post.<o:p></o:p></span></div>
<span style="font-family: Calibri;">I am sure
that you have your own list of volunteer manager traits.<o:p></o:p></span><br />
<span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-hansi-font-family: Calibri;"><span style="font-family: Calibri;">Be bold, be brave, be </span></span><span style="color: black; font-family: "Monotype Corsiva"; line-height: 115%;">Creative</span><span style="font-family: Calibri;"><span style="color: black; mso-ascii-font-family: Calibri; mso-bidi-font-family: Calibri; mso-hansi-font-family: Calibri;">. <span style="mso-spacerun: yes;"> </span>Here’s your
chance to – write <em><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Calibri","sans-serif";">your</span></b></em> list!!!</span></span><br />
<br />
<span style="font-family: Calibri;">You can also find this post on the <a href="http://www.i-volunteer.org.uk/wendymoore/whats-in-a-word-volunteer-manager/">I-Volunteer</a> website. </span><br />
<br />
<span style="font-family: Calibri;">If you would like to create your own word image like the one above go to the <a href="http://www.wordle.net/">Wordie </a>website and create your own. <em>Have Fun!!!</em></span>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com4tag:blogger.com,1999:blog-8596539150010331635.post-58497965850891869582012-02-20T20:23:00.000+10:002012-02-20T20:23:39.005+10:00The A- Z of What Volunteers Want.<div class="separator" style="clear: both; text-align: left;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijN1UoUF48jYB7sYmTD0iR-TVcW5ko0rrWIc505Y1WO2f9eeJyTEoR7N27kQfEmxv2JRvEwmaSjLjsgX0sV15iNGtQ-iND7yfXBlQpVMI7MDuycdvlTSsynasD5xPBCcOuR92_AZ6bmyE3/s1600/volunteering+hands.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEijN1UoUF48jYB7sYmTD0iR-TVcW5ko0rrWIc505Y1WO2f9eeJyTEoR7N27kQfEmxv2JRvEwmaSjLjsgX0sV15iNGtQ-iND7yfXBlQpVMI7MDuycdvlTSsynasD5xPBCcOuR92_AZ6bmyE3/s200/volunteering+hands.jpg" width="200" /></a><span style="font-family: Calibri;">I was
reflecting on my own volunteering experiences and decided to write down some of
the reasons I enjoy volunteering.<span style="mso-spacerun: yes;"> </span>To
challenge myself and to be more creative I decided to make an alphabetical list
of single words which describe my own impetus for volunteering and why I
continue to enjoy volunteering.<span style="mso-spacerun: yes;"> </span><o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">A</span></b>ppreciation<o:p></o:p></span></div>
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">B</span></b>elonging<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">C</span></b>aring<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">D</span></b>edication<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">E</span></b>njoyment<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">F</span></b>riendship<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">G</span></b>uidance<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">H</span></b>onesty<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">I</span></b>nvolvement<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">J</span></b>ourney<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">K</span></b>indness<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">L</span></b>eadership<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">M</span></b>eaning<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">N</span></b>urture<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">O</span></b>penness<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">P</span></b>eople<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">Q</span></b>uality<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">R</span></b>espect<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">S</span></b>tructure<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">T</span></b>rust<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">U</span></b>nity<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">V</span></b>alued<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">W</span></b>isdom<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">X</span></b> (a term used to indicate a person whose true name
is unknown – many volunteers want anonymity)<o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">Y</span></b>outhfulness <o:p></o:p></span><br />
<span style="font-family: Calibri;"><b style="mso-bidi-font-weight: normal;"><span style="color: red; font-size: 14pt; line-height: 115%;">Z</span></b>ing (energy and enthusiasm)<o:p></o:p></span><br />
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: Calibri;">Perhaps you
can come up with a list of your own.<span style="mso-spacerun: yes;"> </span>Be
bold, be brave, be </span><span style="font-family: "Monotype Corsiva"; font-size: 14pt; line-height: 115%;">Creative</span><span style="font-family: Calibri;">.<span style="mso-spacerun: yes;"> </span>You
know you have your own list just bursting to come out.<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>So
here’s your chance – write <b style="mso-bidi-font-weight: normal;"><em>your</em></b> list!!!
<o:p></o:p></span></div>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com2tag:blogger.com,1999:blog-8596539150010331635.post-41003408952199799202012-01-29T21:39:00.000+10:002012-01-30T06:15:51.920+10:00Creativity may be the key!<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj34-PcmTSmiEWH0TWn7dAHR2cBfSzJBMWfjYmSKshdIEALTAWsNMedx-oLBvUZwLvkKwDG-BFVrfKWyJbVaeRcMZ-7jQslwgPLlx-3yN-g40EbWkOsXA8ki9qnmFwukquhGhveS_lcNwax/s1600/be+creative.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj34-PcmTSmiEWH0TWn7dAHR2cBfSzJBMWfjYmSKshdIEALTAWsNMedx-oLBvUZwLvkKwDG-BFVrfKWyJbVaeRcMZ-7jQslwgPLlx-3yN-g40EbWkOsXA8ki9qnmFwukquhGhveS_lcNwax/s1600/be+creative.jpg" /></a></div>
<span id="goog_1459090240"></span>Have you ever woken up in the morning with a myriad of thoughts running through your head? So many things to do, so little time. Work things, family things, schedules, timetables, rosters, appointments, things to follow up on, places to go, things to buy and things to do. These things can be so overwhelming at times that it can be difficult to focus on just one task and complete it. My son suggested that I write a list which was amazingly cathartic as it allowed me to get everything onto paper and permitted me to clear my head and focus on one thing at a time. Surprisingly, "making a list" is the first of "29 ways to stay creative" described in a blog post which I read recently. See link below. <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiL19L7Zw9UpUhsYrOx-kP6RsKgzRXp7xmRBtkYnkOujrwb4_2EgxEo98Hk8asAV4LBt55vUcmHdHEOieAhU7vSpxblzyNoRzsPsD3bU_7BGi1eAXiuZxicterPaGOuAo8semZBZ1rQDxlY/s1600/29+Ways+to+Stay+Creatvie.jpg">https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiL19L7Zw9UpUhsYrOx-kP6RsKgzRXp7xmRBtkYnkOujrwb4_2EgxEo98Hk8asAV4LBt55vUcmHdHEOieAhU7vSpxblzyNoRzsPsD3bU_7BGi1eAXiuZxicterPaGOuAo8semZBZ1rQDxlY/s1600/29+Ways+to+Stay+Creatvie.jpg</a><br />
<br />Another dot point which resonated with me was "Allow yourself to make mistakes". How often do we allow ourselves to be imobilized by the fear of making a mistake. Mistakes are often a very quick way to learn. In my own case many a creative idea has come from fixing a mistake and sometimes the result has been better than the original plan. Yet another couple of dot points which made an impression on me, "Stop trying to be someone else's perfect" and "Surround yourself with creative people". Dot point 21 "Break the Rules". I am by no means condoning breaking the rules which guide and protect our society. However I believe that the author is refering to the rules of artistic conformity such as "blue and gree should never be seen". I often put blue and green together. It is a great colour combination. I purchased a home decorating book recently titled "Undecorate - the no-rules approach to interior design" by Christiane Lemieux. I think what drew me to this book was that, rather than staying with one particular decorating style, the author suggests putting what you like together, forming an eclectic collection of things that you love. I was very inspired by this list of 29 things and have printed it off and put it in my office. I hope that you are inspired by this list. If you would like a more visually creative version of this list see the youtube link below.<br />
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<embed width="320" height="266" src="http://www.youtube.com/v/_1E4aeCTg7s&fs=1&source=uds" type="application/x-shockwave-flash"></embed></object></div>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-64298760310275340002011-11-16T20:13:00.001+10:002012-04-19T18:36:00.441+10:00Thank You Speeches for Volunteers<div class="post-header">
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<em>About this time last year I wrote a guest post on DJ Cronin's Blog. As we reflect on another year I feel that it is timely to repost this thank you message to volunteers.</em> </div>
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One of my favorite quotes is “To the world you may be one person but to one person you may be the world.” </div>
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You may never know the profound effect that you may have made on a person’s life. A kind word, a gentle touch or a listening ear can mean so much to someone who is sick, in pain or lonely. You generously give your gift of time to make contact, provide support and encouragement and perhaps provide humor to make someone’s day a bit more bearable because you have taken the time to care and to listen. <br>
</div><a href="http://wendy-moore.blogspot.com/2011/11/thank-you-volunteers.html#more">Read more »</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-11871850659993529842011-11-13T22:50:00.001+10:002011-11-13T23:29:45.764+10:00Change: Why does it scare us?<div class="separator" style="clear: both; text-align: center;">
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<span style="font-family: Calibri;">"The world we created is a product of our thinking; it cannot be changed without changing our thinking".<span style="mso-spacerun: yes;"> </span>Albert Einstein</span></div>
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<span style="font-family: Calibri;">“We do not decide our future.<span style="mso-spacerun: yes;"> </span>We decide our habits and our habits determine our future”. <span style="mso-spacerun: yes;"> </span>The Abundance Principle, Jeff D Strandridge and Tim Kellerman</span></div>
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<span style="font-family: Calibri;">"I cannot control what goes on outside but I can always control what goes on inside".<span style="mso-spacerun: yes;"> <span style="font-family: Calibri;">Wayne Dyer</span></span></span></div>
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<span style="font-family: Calibri;">Stephen Covey in his 90/10 Principle believes that 10% of life is made up of what happens to you. 90% of life is decided by how you react.<span style="mso-spacerun: yes;"> </span>He goes on to say that we really have no control over 10% of what happens to us.<span style="mso-spacerun: yes;"> </span>We cannot stop the car from breaking down. The plane will be late arriving, which throws our whole schedule off. A driver may cut us off in traffic.<span style="mso-spacerun: yes;"> </span>We have no control over this 10%. The other 90% is different. You determine the other 90% by your reaction to what happens to you.</span></div>
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<span style="font-family: Calibri;">“When one door closes another door opens; but we so often look so long and so regretfully upon the closed door, that we do not see the ones which open for us.” </span></div>
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<span style="font-family: Calibri;">Alexander Graham Bell (1847 – 1922)</span></div>
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<span style="font-family: Calibri;">"Until the pain of remaining the same is greater than the pain of change, people will choose to remain the same".<span style="mso-spacerun: yes;"> </span>Anonymous.</span></div>
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<span style="font-family: Calibri;">Are we so scared of change that we are content to remain the same and yet are naïve enough to expect things to be different?<span style="mso-spacerun: yes;"> </span>If you do what you’ve always done, you’ll get what you’ve always gotten.<span style="mso-spacerun: yes;"> </span>Do we embrace change when it comes, seeing it as an opportunity to grow, to try something new, to boldly go where no one has gone before or do we cling on to the past traditional ways of doing things, <span style="mso-spacerun: yes;"> </span>lamenting being torn away from what is comfortable and familiar.<span style="mso-spacerun: yes;"> </span>Are we scared to try something new because we fear failure or judgement by our peers?</span></div>
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<span style="font-family: Calibri;">The following quote resonated with me.</span></div>
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<span style="font-family: Calibri;">“To laugh often and love much, to win the respect of intelligent people and the affection of children, to earn the approval of honest critics and endure the betrayal of false friends, to appreciate beauty, to give of one’s self, to leave the world a bit better, whether by a healthy child, a garden patch, or a redeemed social condition, to have played and laughed with enthusiasm and sung with exultation, to know even one life has breathed easier because you have lived . . . This is to have succeeded.” </span></div>
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<span style="font-family: Calibri;">Ralph Waldo Emerson</span></div>
</div>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-59319006433709680042011-11-05T17:43:00.000+10:002011-11-05T17:43:09.507+10:00International Volunteer Managers Day<div class="separator" style="clear: both; text-align: center;">
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Happy International Volunteer Managers Day to all of the volunteer managers and coordinators who play an important role in the effective engagement of volunteers. I would encourage you to visit the IVMD website and consider ways which you could support and celebrate IVMD.<br />
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<a href="http://www.volunteermanagersday.org/">http://www.volunteermanagersday.org/</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-47307603562172311882011-10-25T17:33:00.000+10:002011-10-25T19:16:57.385+10:00Shamelessly Self-promote Volunteer Programs<div class="separator" style="clear: both; text-align: center;">
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<span style="font-family: Calibri;"><span style="font-family: "Arial", "sans-serif"; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">The following post is a response to the Energize October 2011 Hot Topic by Susan J. Ellis <i style="mso-bidi-font-style: normal;"><a href="http://www.energizeinc.com/hot/2011/11oct.php"><span style="color: blue;">“What Leaders of Volunteers Can DO to Gain Executive Attention”.</span></a><u><span style="color: blue;"></span></u></i></span> <div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
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<span style="font-family: "Arial", "sans-serif"; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Thank you for your hot topic Susan.<span style="mso-spacerun: yes;"> </span>It provides valuable insight in how we can gain attention for our sector.<span style="mso-spacerun: yes;"> </span>I would like to perhaps extend your first point to include – Shamelessly Self-promote!</span></div>
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<span style="font-family: "Arial", "sans-serif"; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">In the very competitive promotions industry, "shamelessly self-promote" was the catch cry of the printing franchise of our home based printing business.<span style="mso-spacerun: yes;"> </span>While my career may have changed, I have continued this mantra as I feel it works for any industry including the volunteer management sector.</span></div>
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<span style="font-family: "Arial", "sans-serif"; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-AU;">Volunteer Management is about having well designed and managed volunteer programs, which utilize the skills, abilities, intellect, passion and time of volunteers, to address community needs or value adding to an existing service.<span style="mso-spacerun: yes;"> </span>However, as you suggest Susan, there may be some people within an organisation or in the general public who may be unaware of the extent of the volunteer programs and the role which volunteers play within an organisation.</span></div>
</span><a href="http://wendy-moore.blogspot.com/2011/10/shamelessly-self-promote-volunteer.html#more">Read more »</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-12771226197874056352011-10-23T15:15:00.000+10:002011-10-23T15:47:59.400+10:00Make it Fun!<div class="separator" style="clear: both; text-align: center;">
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<span style="font-family: Calibri;">Have you ever heard people lamenting that it’s Monday or saying “Thank god it’s Friday”.</span></div>
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<span style="font-family: Calibri;">No matter how much we love our jobs there will always be moments when we can’t wait for the weekend.<span style="mso-spacerun: yes;"> </span>Moments of frustration over plans gone wrong with too many interruptions can sometimes wear us down.</span></div>
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<span style="font-family: Calibri;">I read a book a while back called “The Fish Omnibus” by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen.<span style="mso-spacerun: yes;"> </span>This is a compilation of several books based on “The Fish Philosophy”.<span style="mso-spacerun: yes;"> </span>It is not a book about fishing; however it is a book about a Fish Market in Seattle in the U.S.A. – “The Pike Place Fish Market”.<span style="mso-spacerun: yes;"> </span>The Pike Place Fish Market has been written about, been featured in videos and is known in training circles throughout the world. <span style="mso-spacerun: yes;"> </span>Why did a fish market become internationally significant?<span style="mso-spacerun: yes;"> </span>They revolutionised how they treat customers and in doing so made their own workplace fun.</span></div>
<a href="http://wendy-moore.blogspot.com/2011/10/make-it-fun.html#more">Read more »</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-12513034839075264442011-10-17T22:02:00.000+10:002011-10-17T22:02:33.494+10:00Change Your Way of Thinking.<div class="separator" style="clear: both; text-align: center;">
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<span style="font-family: Calibri;">My inspiration for writing blogs often comes from either personal experience or from something that I have read.<span style="mso-spacerun: yes;"> </span>My most recent post was inspired by a debate on International Womens day in 2010.<span style="mso-spacerun: yes;"> </span>I found it on Youtube, used excerpts and posted the links.<span style="mso-spacerun: yes;"> </span>One of the speakers had quoted “The Power Of Nice”, a book written by Linda Kaplan Thaler and Robin Koval.<span style="mso-spacerun: yes;"> </span>I have since borrowed this book from the library and have had difficulty putting it down.<span style="mso-spacerun: yes;"> </span>It is brilliant!!!<span style="mso-spacerun: yes;"> </span>Unfortunately in my enthusiasm to share this book with my work colleagues I left it at work.<span style="mso-spacerun: yes;"> </span>I was all set to read more and become totally absorbed in the many examples of how being nice can have a profound effect in ways that would seem unimaginable but that is for another blog post, another day.<span style="mso-spacerun: yes;"> </span></span></div>
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<span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Instead I picked up a book which I had started to read a while ago entitled “The Idea Factory – A guide to more creative thinking and writing” by Valerie Parv.<span style="mso-spacerun: yes;"> </span>Valerie speaks of the tendency in Thailand where the value of an endeavour is judged by how much “sanuk” it contains, which roughly translated, means fun.<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>So when did we start forgetting to have fun?<span style="mso-spacerun: yes;"> </span>Did we have fun in the first place?<span style="mso-spacerun: yes;"> </span>Who said life had to be boring and unfun?<span style="mso-spacerun: yes;"> </span>Valerie goes on to describe the parts of the brain, the left brain which is the editor and the critic and the part that remains in charge most of the time and the right brain which is the creative side or the fun side.<span style="mso-spacerun: yes;"> </span>It is the creative side which comes up with alternate ideas, thinking outside the box so to speak.<span style="mso-spacerun: yes;"> </span></span></div>
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<span style="font-family: Calibri;">Often a problem can be solved by looking at it from a different perspective to come up with a different or creative solution.<span style="mso-spacerun: yes;"> </span>Consider the Post-it Note, born from the collaborative, creative thinking of two chemists, Dr Spence Silver and Art Fry, who turned a failed adhesive into one of the most commonly used stationery items around.<span style="mso-spacerun: yes;"> </span>Creative people use ideas, which come from the right brain and put them into action, which is a left brain function.<span style="mso-spacerun: yes;"> </span>So how do you know if you are a creative person?<span style="mso-spacerun: yes;"> </span>Dr Denis Waitley suggests some characteristics which identify the creative person.</span></div>
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<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Optimism about the future</span></div>
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<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Curiosity and skill in observation</span></div>
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<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">The ability to daydream and fantasise</span></div>
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<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">An adventurous outlook and interest in many subjects</span></div>
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<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">The ability to recognise and break bad habits</span></div>
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<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Independent thinking</span></div>
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<span style="font-family: Calibri;">So are you creative?<span style="mso-spacerun: yes;"> </span>Would you like to be?<span style="mso-spacerun: yes;"> </span>My challenge to you is to step away from the traditional, critical framework of thinking where we become bogged down by definitions and rigidity.<span style="mso-spacerun: yes;"> </span>Rather, use your creative right brain to develop unique solutions. <span style="mso-spacerun: yes;"> </span>Brainstorm with colleagues and make it fun.<span style="mso-spacerun: yes;"> </span>You’ll be amazed what you can come up with. </span></div>
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<span style="font-family: Calibri;">Thank you for reading my blog post.</span></div>
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<span style="font-family: Calibri;">I would love to hear your creative solutions.<span style="mso-spacerun: yes;"> </span></span></div>
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<span style="font-family: Calibri;">So share them with the world.<span style="mso-spacerun: yes;"> </span>Write a comment!!!</span></div>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-25624386287417310072011-10-01T21:06:00.000+10:002011-10-02T09:20:34.830+10:00The Power of Nice in Volunteer Management<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgOmL2QdqRaq9El7_1me9pxW9KUd-SWZWlQztRLASF3uwFRsNE7OCi1QkqyfBPcGjVx4EoULAvojkvQU_DtkTnEJ1XVIuH2HinCniJ7uFz8wgoi8AfjjBXLPMaexApg9kxp6wFVNrxq3K3a/s1600/smiley+face+grin.jpg" imageanchor="1" style="clear: left; cssfloat: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" kca="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgOmL2QdqRaq9El7_1me9pxW9KUd-SWZWlQztRLASF3uwFRsNE7OCi1QkqyfBPcGjVx4EoULAvojkvQU_DtkTnEJ1XVIuH2HinCniJ7uFz8wgoi8AfjjBXLPMaexApg9kxp6wFVNrxq3K3a/s200/smiley+face+grin.jpg" width="200"></a></div>
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<span style="font-family: Calibri;">Linda Kaplan Thaler in her book, “The Power of Nice: How to Conquer the Business World with Kindness”, co-authored by Robin Koval, suggests that “nice has an image problem.” She goes on to say “Somewhere along the way, using the word nice became something you said when you had nothing else to say.”</span></div>
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<span style="font-family: Calibri;">How right you are Linda and how often do we, as volunteer managers, hear that word in reference to our roles.<span style="mso-spacerun: yes;"> </span>In fact the other day, a colleague and I were discussing how our roles are often characterized by people, outside the volunteer management sector, by comments of “how nice!” While we cringe at the saccharine, somewhat patronising description of our jobs, we both agreed that there was nothing wrong with <i style="mso-bidi-font-style: normal;">being</i> nice.<span style="mso-spacerun: yes;"> </span>In fact it was essential and we wouldn’t want it any other way. </span><span style="font-family: Calibri;"></span><br>
</div><a href="http://wendy-moore.blogspot.com/2011/10/power-of-nice-in-volunteer-management.html#more">Read more »</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com4tag:blogger.com,1999:blog-8596539150010331635.post-30758049569839063932011-09-19T20:09:00.001+10:002011-10-02T09:21:28.024+10:00Blogs, Blogs and more blogs on Volunteer Management!!!<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiabjrrllTDVXIA8CUDVBie4tsTbE-RDDm_f6YYollNhD6aluE_mdqhsBfUAIgwAFBrbR9W43aMhaiqnLDS8yQ9TlQZybba4ebzwgrG-QR9RxN_LLwriKNWDMgSjr-3E06kACkIpFKkpMZg/s1600/Blog2.jpg" imageanchor="1" style="clear: left; cssfloat: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="150" rba="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiabjrrllTDVXIA8CUDVBie4tsTbE-RDDm_f6YYollNhD6aluE_mdqhsBfUAIgwAFBrbR9W43aMhaiqnLDS8yQ9TlQZybba4ebzwgrG-QR9RxN_LLwriKNWDMgSjr-3E06kACkIpFKkpMZg/s200/Blog2.jpg" width="200"></a></div>
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<span style="font-family: Calibri;">In Susan J. Ellis’ September Hot Topic Addressing Volunteerism Issues in the Blogosphere <a href="http://www.energizeinc.com/"><span style="font-family: Calibri;">http://www.energizeinc.com/</span></a><span style="font-family: Calibri;"> </span> she speaks of all of the wonderful information available on the blogosphere and explains the best way of utilizing this media via twitter and RSS feeds without getting information overload.<span style="mso-spacerun: yes;"> </span>The internet has opened up opportunities to communicate on a global level. <span style="mso-spacerun: yes;"> </span>We now have access to a plethora of information, all at our fingertips.<span style="mso-spacerun: yes;"> </span>We can also connect and have discussions with volunteer management colleagues on the other side of the world.</span></div>
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<span style="font-family: Calibri;">I started a blog over a year ago on matters related to parenting teenagers.<span style="mso-spacerun: yes;"> </span>For me this was a sort of therapy and hopefully was of assistance to other parents also going through the challenges of dealing with wayward teenagers.<span style="mso-spacerun: yes;"> </span>With the experience gained from designing a blog, writing posts, placing comments and following stats I felt that I was ready to start another blog; this time on matters relating to volunteer management </span><a href="http://wendy-moore.blogspot.com/"><span style="font-family: Calibri;">http://wendy-moore.blogspot.com/</span></a><span style="font-family: Calibri;">. The purpose of this blog was to support, encourage and inspire people in the field of volunteer management, through sharing information and ideas to take our sector and boldly go where no one has gone before. </span></div>
<a href="http://wendy-moore.blogspot.com/2011/09/blogs-blogs-and-more-blogs-on-volunteer.html#more">Read more »</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com2tag:blogger.com,1999:blog-8596539150010331635.post-50690864129822179412011-09-18T20:44:00.001+10:002011-10-02T09:22:04.631+10:00R U OK? Day?<div class="MsoNormal" style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none; margin: 0cm 0cm 10pt;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtM5iChbw7x_aqp_y_xkdpWEL05ulAlj4n28V30ZuCDZ0uaiObKe3w8ZqKVMOmG3r6t2vqR8n9l1NufYDtE0RZ8YejsA480ioQjk9ERagACKGyQHjWWxj-BOVlhPtK8uHJOruKez6c_GQU/s1600/R+U+OK.png" imageanchor="1" style="clear: left; cssfloat: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="105" rba="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtM5iChbw7x_aqp_y_xkdpWEL05ulAlj4n28V30ZuCDZ0uaiObKe3w8ZqKVMOmG3r6t2vqR8n9l1NufYDtE0RZ8YejsA480ioQjk9ERagACKGyQHjWWxj-BOVlhPtK8uHJOruKez6c_GQU/s200/R+U+OK.png" width="200" /></a><span style="font-family: Calibri;">On Thursday 15<sup>th</sup> September 2011 Australians were encouraged to ask friends, family, work colleagues, even complete strangers the question, Are you OK? </span></div>
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<i style="mso-bidi-font-style: normal;"><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>“ R U OK? Day is a national day of action which aims to prevent suicide(Lifeline) by encouraging Australians to connect with someone they care about and help stop little problems turning into big ones. </span></i></div>
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<i style="mso-bidi-font-style: normal;"><span style="font-family: Calibri;">Staying connected with others is crucial to our general health and wellbeing. Feeling isolated or hopeless can contribute to depression and other mental illnesses, which can ultimately result in suicide(Lifeline). Regular, meaningful conversations can protect those we know and love.</span></i></div>
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<i style="mso-bidi-font-style: normal;"><span style="font-family: Calibri;">It's so simple. In the time it takes to have a coffee, you can start a conversation that could change a life.”</span></i></div>
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<span style="font-family: Calibri;">There have been several articles written recently on the health benefits of volunteering.<span style="mso-spacerun: yes;"> </span>The social interaction between people, the care and compassion towards others and the connectedness to a community are all benefits which can be gained from volunteering. </span></div>
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<span style="font-family: Calibri;">In recent years volunteering has evolved and even people who are time poor now have opportunities to volunteer online.<span style="mso-spacerun: yes;"> </span>This type of volunteering is known as micro volunteering. Even though volunteering has evolved with the advent of technology there is no substitute for a kind word, a gentle touch, a listening ear and a caring heart.<span style="mso-spacerun: yes;"> </span></span></div>
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<span style="font-family: Calibri;"><span style="mso-spacerun: yes;"></span>Please don’t let our fascination for technology take us away from basic human compassion and caring for each other.</span></div>
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<span style="color: orange; font-family: Calibri; font-size: x-large;"><a href="http://www.lifeline.org.au/">Lifeline 13 11 14</a></span></div>
<a href="http://www.ruokday.com.au/content/what-is-r-u-ok-day.aspx">R U OK? Day</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-39520575448639726162011-08-21T21:00:00.001+10:002011-10-02T09:23:36.077+10:00Australian Census: A question on volunteering<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg9DwBtpRWyjjClRy3gdvgaolQUGFMrC5l0afH5hiu0Y2WqFNYE9ZbWnU6s7MjP11bjxmZNAQOoGGJDgQ-yA_vpbU2JVC6komwv5Vk0xEBe4tyrSpOfRTGgCGdKJBB20RbiRyyxn3NoZf-P/s1600/census.jpg" imageanchor="1" style="clear: left; cssfloat: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="177" qaa="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg9DwBtpRWyjjClRy3gdvgaolQUGFMrC5l0afH5hiu0Y2WqFNYE9ZbWnU6s7MjP11bjxmZNAQOoGGJDgQ-yA_vpbU2JVC6komwv5Vk0xEBe4tyrSpOfRTGgCGdKJBB20RbiRyyxn3NoZf-P/s200/census.jpg" width="200"></a></div>
<span style="font-family: Calibri;">There has been much discussion online regarding the recent Australian Census question on volunteering.<span style="mso-spacerun: yes;"> </span>Some felt that the question “Did you volunteer in the last 12 months?” did not go deep enough.<span style="mso-spacerun: yes;"> </span>In isolation this question seems very basic; however when the answer to this question is cross-classified with other information collected in the census, a complete range of demographic information can be gathered.<span style="mso-spacerun: yes;"> </span>There is a range of census information provided at no charge.</span><br>
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<span style="font-family: Calibri;">The 2006 Australian Census provided the following information at no charge:</span></div>
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<span style="font-family: Calibri;">Labor Force Status by Voluntary Work for an Organisation or Group by Age by Sex for persons Aged 15-54 Years</span></div>
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<span style="font-family: Calibri;">Labor Force Status by Voluntary Work for an Organisation or Group by Age by Sex for persons Aged 55 Years and Over</span></div>
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<span style="font-family: Calibri;">Voluntary Work for an Organisation or Group by Age by Sex </span></div>
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<span style="font-family: Calibri;">Voluntary Work for an Organisation or Group by Age by Sex for Indigenous Persons </span></div>
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<span style="font-family: Calibri;">I would assume that similar information would be available from the 2011 Australian Census.</span></div>
<a href="http://wendy-moore.blogspot.com/2011/08/australian-census-question-on.html#more">Read more »</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0tag:blogger.com,1999:blog-8596539150010331635.post-38086759626385832222011-08-17T19:28:00.001+10:002011-10-02T09:25:57.825+10:00Work Life Balance: Are we all too busy?<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiD46-FmD9d-zYxQx9Leh_yoIYzovTI4OrpESgXGgQjtDfSp1gS0XqtH1_QyIx1ngGkY1AuLx4oHZJMzokDjEtOcuqxKGjIhLaksfuosabY8hNZFaNVWHA4ZQG_hXKX3TOmaGQepohiRk0K/s1600/woman+with+clock.bmp" imageanchor="1" style="clear: left; cssfloat: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" qaa="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiD46-FmD9d-zYxQx9Leh_yoIYzovTI4OrpESgXGgQjtDfSp1gS0XqtH1_QyIx1ngGkY1AuLx4oHZJMzokDjEtOcuqxKGjIhLaksfuosabY8hNZFaNVWHA4ZQG_hXKX3TOmaGQepohiRk0K/s200/woman+with+clock.bmp" width="198"></a></div>
A few months back I published a post on I-Volunteer. <em>Click on the heading of this post for link.</em> I think that this topic is still very relevant. Incidentally, my work life and home life have since become even busier.<br>
On Friday I rose at 5.15am drove my children to and from the ice rink, twice, got my car assessed for repair, went to the bank, assisted with setting up a garage sale for a fundraising charity event and managed to squeeze in a visit to my GP for health checkups which has now led to more scans checks and specialist visits mostly due to the 3F’s Fifty, Flabby and Family history – all of this achieved by 1pm on my day off. Ok so I did manage to have lunch with a friend after that and make yet another trip to the ice rink. I work full time and so I took a day off work to fit all of this in. After a very busy day it is not surprising that the following newspaper article caught my attention.<br>
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A major Federal Government study has revealed that one in four families have a full time stay-at-home parent compared to the 1983 figure of one in two. The rise in cost of living has placed increased pressure on families. The study reported that 45% of fathers and 62% of mothers in the full time workforce say they feel rushed. Courier Mail 12 May 2011 - “Work Consumes Parents”<br>
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So where am I going with this?<br>
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Two issues come to mind from this article – <br>
</div><a href="http://wendy-moore.blogspot.com/2011/08/work-life-balance-are-we-all-too-busy.html#more">Read more »</a>Wendy Moorehttp://www.blogger.com/profile/13905408753088729631noreply@blogger.com0