In an article "6 Unexpected Ways to Make Someone's Day" by Jeff Haden on INC. (Small Business Resources for Entrepreneurs) Website, Jeff Haden writes "When you see a person struggling, give them hope. Let them know you see something in them that they don't yet see - even if, sometimes, you don't yet see it either".
6 Unexpected ways to make someones day
I love stories like these about building people up by acknowledging their ability to handle a difficult situation in a courteous, calm, confident and professional manner. Taking a moment to be present and to see a situation from another's perspective shows not only empathy but leadership in building someone up by providing hope and encouragement.