Saturday, August 25, 2012

The Power of Nice: Make someone's day

I remember some time back being in a queue to order a meal at a sports club venue.  The card reader had not being working properly which meant that payments made by card were taking a long time.  Customers were showing their annoyance.  The person who was taking the orders and payment remained calm and greeted each new customer with cheerful courtesy, despite some customers venting their hostility.  When it was my turn, I complimented her on her excellent customer service in a difficult situation.   A smile came over her face and she seemed to show a sense of relief that someone had taken the time to understand and acknowledge her ability to handle a difficult situation with excellent customer service skills and professionalism.

In an article "6 Unexpected Ways to Make Someone's Day" by Jeff Haden on INC. (Small Business Resources for Entrepreneurs) Website, Jeff Haden writes "When you see a person struggling, give them hope.  Let them know you see something in them that they don't yet see - even if, sometimes, you don't yet see it either".   
6 Unexpected ways to make someones day

I love stories like these about building people up by acknowledging their ability to handle a difficult situation in a courteous, calm, confident and professional manner.  Taking a moment to be present and to see a situation from another's perspective shows not only empathy but leadership in building someone up by providing hope and encouragement.

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